According
Oxford Advanced Learner’s Dictionary (2005), hotelier will be defined as a
person who owns or manages a hotel. We will thinks that hotelier is a person
who responsible in the management of the hotel operation itself. The people
that contribute in order to managed a hotel business start from the top level
management until department manager. The other thing that we should know before
giving an opinion on having career as a hotelier, we must have the knowledge
and information about the hotel business. What is the hotel business all about?
Hotel business is many things that contribute to the service that deliver to
the guest. All employees in a hotel provide service to the guest such as front
desks, maids, chefs, bartenders and others.
From my opinion, having career as a
hotelier have their pros and contras itself. It depends on the individual
itself on how his or her desire in their satisfaction of works. Some people
would like to work in the challenging job. Therefore they are willing to works
in the hotel business. This is because hotel business is one of challenging
industry. In order to be a good hotelier, the person should have a good
attitude, skill, knowledge, experience and other positive behavior as a human.
All the positive characteristics are important in order to deal with the guests
that have many behavior and want. The guest that comes to our hotel for
consumed or experience the service always have higher expectation to the
service. So, the hotelier must provide a good service to them in whatever
situation that they are facing.
Other than that, having career as a
hotelier also is good in order to gain knowledge and experience about the service,
product, management, operation, and how to deal with people, problems, and
others. Hotelier also will develop many skills while they are working such as
communication skill, inter-personal skill, problem solving skill and other
skill that related to the work task. From that, the hotelier will get more knowledge
and experience by them. They will get the knowledge because of the problem that
happens in the hotel because of guest complaint or dissatisfaction. They must
thinks and find the solution to solve the problems that occur. This will help
hotelier in the critical thinking process and strategic management process.
The contras that maybe influence
people did not willing to be hotelier is because of the time of working. They
cannot work with the working hours those more than eight hours in a day. They
also cannot work in the shift working hour. As we know, hotel business is one
of the business that operated 24 hours every day and do not be able to close.
This business is one types of business that will gain more profit but needs
more time to be managing. This reason will affect people in order to choose
hotelier as their career in the future.
Other than that, people may not to
work as a hotelier because of the pressure that they will gets from the job
task. This career need people work under pressure because as hotelier, they did
not know what will happen in the future. They maybe facing with the big problem
related to the service, guest, facilities, operation, management, employees and
others. The entire problems that occur need them to investigate and try to find
the solution. It will make them to thinks critically in order to provide good
service and to show good image of their hotel to the guest.
As a conclusion, if we choose to
have a career as a hotelier, we should do as best as we can. This is because we
will gain something that will fulfill our satisfaction in doing the right
things in our jobs. In order to choose the best career for us, we must choose
based on our ambitious and desire. This is important to ensure that we will
give a good performance in doing our job done with successful result.
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